Review Manager — Edge CCTV

Messages Sent Today

—

📤

Pending Reviews

—

⏳

Response Rate

—

📊

Sentiment Score

—

💬

Recent Activity

Date	Type	Customer	Phone	Tech	Status
📭 Loading messages…

Date	Type	Customer	Phone	Tech	Status
📭 Loading…

Date	Customer	Tech	Sentiment	Feedback	Google Clicked
📋 Loading…

👷

Loading…

On The Way (OTW) Template

Variables: {{customer_name}}, {{tech_name}}, {{tech_url}}

Review Request Template

Variables: {{customer_name}}, {{tech_name}}, {{review_url}}

Review Delay (minutes)

How long after job completion to send the review request

Review Cooldown (days)

Minimum days between review requests to the same customer

Google Review URL

Alert Emails

Comma-separated emails for negative sentiment alerts

Service Fusion Trigger Statuses

Comma-separated SF job statuses that trigger review requests